The timely processing of orders will ensure customer satisfaction by avoiding cancelled or returned orders.
All orders, whether e-commerce, seller direct or seller program, require processing via the ICMP Web site. An order cannot be processed more than once. If an order has been updated, the status cannot be changed except to process a Return. We recommend processing and shipping all orders within 48 hours.
| Program | Time limit: | Reminder: | Action: |
| ICMP (e-commerce) | 4 days | After 3 days | Expired, buyer notified |
| ICMP (seller direct) | 4 days | After 3 days | Auto-Availability confirmed, buyer notified |
All incidents of suspected fraud should be reported immediately to ICMP Customer Support. We will investigate and record all cases of suspected fraud.
ICMP’ role in the transaction of Seller Direct credit card purchases is that of transmission of the information only. Sellers who choose to use Seller Direct are responsible for verifying the validity of each credit card purchase.