Sellers are required to accept returns for any reason except when the buyer changes his/her mind. Note that laws in certain European jurisdictions may require some European sellers to accept returns regardless of the reason for the return. Most sellers find it to be in the best interest of good customer service to accept and process returns for “buyer changed mind”. Buyers are advised they must reach an agreement with the seller for the “buyer changed mind” before returning the item.
Definitions of Return Reasons and Corresponding Reimbursement Amounts:
| Reason | Description | Reimbursement |
| Item did not arrive | Item did not arrive to buyer by 15 calendar days past the estimated delivery date | Buyer receives item price plus shipping |
| Buyer does not want item * | Buyer received item, but does not want the item | Buyer receives item price only |
| Item was damaged | Item was damaged in transit | Buyer receives item price, original shipping plus return shipping |
| Item not as described | The item is shipped to the buyer and buyer claims it does not match the description on ICMP. If the seller does not agree that the item was "not as described" they are not required to refund Return shipping, but must accept the Return. |
If seller agrees with buyer, buyer receives cost of item, original shipping plus return shipping If seller disputes return, buyer receives purchase price plus shipping. |
| Incorrect item delivered | The item sent to the buyer was not the item the buyer ordered | Item buyer receives item price, original shipping and return shipping |
| Order accepted in error | The seller agreed to send a item, but then found the item condition was not as described on ICMP, or that the item had been previously sold | Buyer receives item price and original shipping |
| Buyer cancelled before shipping | The seller agreed to send a item but was contacted by the buyer prior to shipping. Buyer requested order cancellation | Buyer receives item price plus original shipping |
| Partial refund | The buyer and seller have agreed to a partial refund amount. The buyer is refunded only the amount specified | Sellers are not refunded commission fees on partial refunds |
* Reason can only be selected by the seller
In cases where the item is returned to the seller due to an incomplete address, unclaimed, returned to sender, or similar reasons, the buyer will be refunded for the item price only.
Returns for seller direct orders are subject to the ICMP Returns policy and the guidelines outlined above. All seller-direct Returns must be processed online to ensure the seller is not charged commission on the refunded sale.
Items can be returned for the reasons not as described, item damaged, incorrect item delivered, and buyer changed mind up to 30 days after the maximum estimated delivery date. For items that did not arrive, the option will not be available for buyers to initiate a return until 15 days after the maximum estimated delivery date has passed.
Sellers may choose to accept returns outside this time limit. All Returns must be processed via the ICMP Web sites. Please note that delays associated with international orders may occur due to customs. This may result in late requests from buyers to return items.
Sellers are responsible for the item until the buyer receives it. Sellers are encouraged to purchase delivery tracking whenever possible.
The USPS Web site offers many traceable options for domestic and international shipping. We suggest you visit their Web site for information about their global services at: http://www.usps.com/global/welcome.htm
Canadian sellers can find information at: http://www.canadapost.ca/business/prodserv/sp/int/default-e.asp
All disputes regarding returns are to be handled between the seller and buyer. Returns should be processed online once a resolution is reached. ICMP does not participate in dispute negotiations, but sellers must act in accordance with ICMP Code of Conduct, and within all policies and guidelines, or risk removal from the ICMP Web sites.
Any charge-backs received by ICMP, where ICMP has processed the seller’s payment, may be debited against a seller’s account. ICMP is not responsible for charge-backs against sellers who process their own payments.