When you buy an item from a seller at ICMP Movie Poster Marketplace, you should be able to expect a high standard of customer service, both before and after you receive your order.
If you receive an item different than what was described, or that is clearly in worse condition than indicated, please contact your seller directly via e-mail. You should be able to reach an amicable agreement with one another. If necessary, you can return your item to the seller for a refund. Please note that items purchased from ICMP Movie Poster Marketplace sellers need to be returned directly to the seller and not to iCollectMoviePosters.com.
To be eligible for a refund, you must return your item to your seller in the same condition you received it, and the return must be postmarked within one week of receipt. Shipping and handling charges for returning the item are borne by the buyer. Find more information below on how your refund will be handled.
Sellers can create full or partial refunds for buyers, including original shipping costs.
When you purchase an item via ICMP Movie Poster Marketplace, ICMP Payments charges your credit card and passes on payment--less a commission--to your seller. For you to secure a refund equivalent to your initial purchase price and shipping costs, your seller must request a refund via ICMP Payments.
In any case where a refund is necessary--such as when your seller is out of stock and cannot ship, or when you return an item--it is the responsibility of the seller to request that refund. We provide sellers with instructions about how to create refunds.
Refunds are typically processed within one week of the seller's request. The funds will be deposited back in your credit card account, and iCollectMoviePosters.com will send you confirmation of the refund via e-mail.
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